New F/W Arrivals! Free Shipping on U.S. Orders $165+ and Canadians Check FAQ for Shipping Details

FAQs

Canadian Shipping

If you are a Canadian customer, shoot us an email at info@misslulo.com with subject line "I am Canadian - do you ship from Canada Post?" and we may be able to help with shipping costs.

Can You Tell Me When New products or Special Promotions Are Announced?

Yes. Simply subscribe to our newsletters (bottom of the website) and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements. 

Do I Need To Register Before Placing An Order?

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.

How do I Register?

Click here to register.

Why should I Become a Registered User?

You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

You can browse, shop and, if necessary, complete your order at a later time. We’ll keep track of the items you’ve already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

How do I reset my password?

Click here to reset your password.

How do I change my account information?

As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

What kinds of payment methods do you accept?

We accept all major forms of payment as we are on Shopify's trusted system, you can see a list at the bottom right of our website.

Is my privacy and personal information secure on your site?

Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.

Is ordering over the internet secure on your website?

Yes, we are on Shopify's trusted and proven platform for e-commerce. Shopify is one of the leading ecommerce platforms online.

When will my credit card be charged?

Your credit card will be charged once your order is processed to ship.

Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank’s policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. Miss Lulo reserves the right to request additional identification. If necessary, we will contact you by e-mail or telephone.

What if my credit card is denied?

You will receive an error message immediately if there is a problem with processing your credit card. You’ll have the opportunity to enter a new card number if this happens.

Do you restock items that are sold out?

This will depend on the item, please send us an email to inquire on a specific style and mention the style name with description.

Can I modify or cancel my order?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

How do I know which size to choose?

Click here to check out our measurement guide to ensure you get the correct size.

How do I check the status of my order?

Why was my order cancelled?

General Shipping Info

Orders are packed and shipped Monday – Friday only. Most orders are shipped within 2 business days from the order date. Orders placed on weekends and select holidays are processed on the next business day.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s), may take an additional 5 business days to process and ship.

General Return

The following Return Policy only applies to online purchases made through misslulo.com.

  1. FINAL SALES: All sales of Gift cards, e-gift certificates, and items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
  2. For all other items, to be eligible for refund as described below, the merchandise must be returned unworn, unwashed, undamaged or defective with tags and and must be accompanied by the original return form and customs documents (if applicable). Please note that refunds are only available for online purchases returned by mail.

Returns are accepted within 7 days from the shipped date. If your online purchase does not meet your expectations.

1. Email us at info@misslulo.com with your: order number, the return item and reasons for return.

2. We’ll provide a simple Return Form which will need to be printed and filled out. 

3. You have 5 business days from the day you get your Return Form to postmark the package back to us. The Return Form must be mailed in with the return package so we can properly identify your order. Unfortunately, if there is no form accompanying the returned item, the package will be mailed back to the sender.

The item(s) will be thoroughly inspected and if they are in returnable condition, a refund (less any original shipping charge) will be issued back in the original payment. We reserve the right to deny refunds for any returned item(s) that do not meet the requirements of our return policy. Give us 7-14 business days to process returns once the package is received!

At this time prepaid return labels are not available. The original shipping charges are non-refundable, and shipping charges for any returns are the customer’s responsibility using a carrier of their choice. We are not liable for packages that get lost in transit so we highly recommend using a shipping service that is insured and can be trackable, as there is no guarantee that we will have received your package without this.

For any refused deliveries, any initial and reshipping costs will be at the customers expense.

Exchanges

We are unable to process exchanges right now. If you’d like to exchange an item, please return the original item(s) for a refund and then place a new order. Expired promo codes will not be accepted. Shipping charges for any returns are the customer’s responsibility. To return an item, please see under the section “Returns” for instructions.

If you have any questions, please don’t hesitate to contact us!

Shipping Info

We offer USPS expedited or standard shipping on all US orders. DHL Express for the rest of the world. If you are a Canadian customer, shoot us an email at info@misslulo.com with subject line "I am Canadian - do you ship from Canada Post?" and we may be able to help you (REMEMBER FREE SHIPPING FOR CANADIANS OVER $230 CAD)

What International Countries Do You Ship To?

Currently, we mainly ship to USA or Canada, but we are planning to open to more countries soon. Please send an email to info@misslulo.com if you are outside of Canada or USA and would like to make an order - we may be able to work out a shipping arrangement for you.

What about duties, customs, and additional fees?

All taxes, duties, and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country’s custom policies.

How do I track my package after it has been shipped?

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier’s website.